Shipping and Refund Policy

Service Delivery Policy

1. Service Scope:

• Our company offers professional SEO, PPC, website design services and other digital marketing services. Each service is tailored to meet the unique needs of our clients. The specifics of each service will be outlined in a proposal or agreement before commencement.

2. Service Delivery Timeframe:

• The delivery timeline for services varies depending on the scope and complexity of the project. Estimated timelines will be provided in the project proposal. We strive to meet all deadlines, but unforeseen circumstances may sometimes cause delays. We will communicate any changes to the timeline promptly.

3. Communication and Progress Updates:

• Throughout the project, we maintain regular communication with our clients via email, phone calls, or meetings. Progress updates will be provided according to the agreed-upon schedule, ensuring transparency and collaboration.

Refund Policy

1. SEO, PPC, Website Design Services and Other Services:

• Given the customized and labor-intensive nature of our services, we generally do not offer refunds once work has commenced. However, we are committed to ensuring client satisfaction and will address any concerns you may have.

2. Eligibility for Refunds:

• Refunds or partial refunds may be considered if:
  • The service was not delivered as described in the proposal.
  • There were significant delays without prior communication or valid reasons.
  • The client is not satisfied with the service provided and reasonable efforts to resolve the issue have failed.

3. Refund Request Process:

• To request a refund, please contact our support team at [email protected] with your project details and a description of your concerns. Our team will review your request and respond within 5-7 business days. If a refund is approved, the amount will be credited back to your original method of payment within 10-14 business days.

4. Non-Refundable Situations:

• Refunds will not be provided for:
  • Change of mind or personal preferences after work has commenced.
  • Lack of communication or cooperation from the client, causing delays.
  • Services that have been completed and delivered as per the agreement.

Dispute Resolution

1. Addressing Concerns:

• We encourage clients to communicate any concerns or issues promptly. Our goal is to resolve disputes amicably and to your satisfaction. Please contact us at [email protected] or call +91 8777436987 to discuss any issues.

2. Escalation Process:

• If a satisfactory resolution cannot be reached through direct communication, we may engage in mediation or arbitration as a next step. Details of this process will be provided if necessary.

Customer Support

If you have any questions or concerns about our shipping and refund policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure a positive experience with our SEO, PPC, website design services and other services.

Contact Information:

• Email: [email protected]
• Phone: +91 8777436987 (Mon-Fri, 10 AM – 7 PM IST)

We value your business and strive to provide high-quality digital marketing solutions. Thank you for choosing our services.